Sonema’s Strengths

Understanding your challenges and your requirements allows us to provide you with answers and tailor-made solutions for all your projects. We provide reliable systems using the most up-to-date technology with a guarantee of full quality of service, from the design phase through to the implementation of your networks and deployed services.

Our value proposition is based on 5 major points:

A One-Stop Shop

Sonema offers a single interface for all your telecom needs:
  • Complex network architecture;
  • Managed services;
  • Data security.
This single interface also allows us to support you through every phase of your project:
  • Designing a solution;
  • Deploying the service and equipment;
  • Operation and proactive support.

A Range of Bespoke Services

We offer a range of bespoke services adapted to your requirements and structured around 3 areas of expertise:

Robust Network Design, Managed Project Steering

We always assign a pre-sales engineer and a project manager to design and deploy your project, and we also provide:
  • Tailor-made, scalable network architecture, designed and implemented by qualified engineers;
  • Fully-mastered technologies and SLA commitments to guarantee maximum service availability;
  • Qualified project managers who have experience working with key accounts.
The quality of the solutions we offer is demonstrated by the fact that in 2017, the availability rate for the networks managed by Sonema achieved 99.98 %.

High-Quality Proactive Support

Customer support is provided by a technician from our NOC with in-depth knowledge and understanding of your networks and services.
  • Supervision of over 100 customer networks and 650 VSAT stations;
  • NOC available 24/7 - direct contact with your staff;
  • 1st & 2nd level multilingual teams to carry out supervision, diagnosis and intervention;
  • A network of local partners certified in Sonema procedures in 40 African countries.
In 2017, 85 % of incidents on our customer networks were detected by Sonema’s supervision teams without affecting the quality of service for our customers.

Dedicated and Robust Infrastructures